The benefits of frequent customer engagement cannot be over-emphasized or downplayed in the current world of growing businesses. Customer satisfaction is at the core of every business, hence the emergence of a plethora of tools and strategies to reach them. It is essential that however complex the tools of communication to reach customers are, they also be as personalized as possible. Voice SMS is one of the tools that creates a medium to interact with customers effectively, since its inception in 1990.
Imagine being able to say exactly what you want to a selected group of people in not just English but your preferred local dialect. mNotify’s Voice SMS platform allows you to do just that. Diversify your interaction with your customers by sending them a Voice SMS instead of a regular SMS. Your voice will be heard and your message will definitely be received, precisely how you intended it to. What’s more, the process is short and simple but yields immeasurable results.
Ronald Tagoe, the General Manager of mNotify stated, “Our Voice SMS platform is robust, allowing firms to reach a large number of customers at the same time to provide them with varied information, in English, Twi, Ga, Ewe and many more.”
Just about 3 months ago, mNotify released their Android app. The service has long been providing an effective customer engagement service for many businesses and school groups. The company was founded in 2011 and has since grown with clients from various industries in Ghana and has direct connectivity to all the telecommunication companies in Ghana.
Despite the growing use of technology, Ghana still has low literacy rates. If you work with a business-to-custmer app for instance, mNotify’s new platform will be of great help to you, to reach your audience in a voice they will understand.
Access mNotify’s Voice SMS platform at voice.mnotify.com and begin the journey of customer satisfaction.